Hotel policy


BOOKING

You can book your accommodation in Senator Apartments Budapest in numerous ways (via our website, Facebook, by phone, in e-mail or in person, etc.). Whatever option you choose the official confirmation of reservation has to be in writing. However every confirmed reservation means a signed contractbetween Guest and Hotel.

HOW TO BOOK

Webpage: Click on “BOOK NOW” at the bottom of the page and fill out the online form.

Facebook: Click on “BOOK NOW” at the top of the page and fill out the online form.

Phone, E-mail:

1. Inquiry: If you wish to make a reservation in direct way (by phone, in e-mail) at first you may contact us and check our rates and availability. Should you be interested in booking for a larger group, please plan your booking at least 30 days prior to arrival.

2. Confirmation: After receiving your written enquiry, we will notify you within a few hours about our availability, services and other conditions.

3. Booking: If the rate and conditions are suitable you may confirm your reservation by replying.

4. Confirmation: As a confirmation you will receive an additional letter without which the reservation regarded as invalid. Please note that reserving via email may take slightly longer, therefore Senator Apartments reserve the right to refuse a request in case the previously set deadline is not met, in order to avoid the risk of overbooking.

In person: A reservation form is handed over at reception which is to be completely filled out by guest.

MODIFICATION AND CANCELLATION

Reservations after check in cannot be cancelled or modified.

Non-refundable reservations cannot be cancelled or modified.

Cancellation / modification within 1 hour after the time of booking, no penalty will be charged. Except for non-refundable reservations.

1-3 nights individual booking cancellation / modification:
If you cancel or modify your booking up to 5 days prior to arrival no penalty will be charged. If you cancel or a modify your booking later, the first night of your reservation will be charged. In case of no-show, the total price of the reservation will be charged.

4 or more nights individual booking cancellation / modification:
If you cancel or modify your booking up to 5 days prior to arrival no penalty will be charged. If you cancel or a modify your booking later the 50% of your full-length reservation will be charged. In case of no-show, the total price of the reservation will be charged.

Group reservation* cancellation / modification:
If you cancel or modify your booking up to 14 days prior to arrival no penalty will be charged. If you cancel or a modify your booking later the 50% of your full-length reservation will be charged. In case of no-show, the total price of the reservation will be charged.

*Group reservation: Reservation for at least 2 apartments with matching check-in date.

CITY TAX

4% city tax is not included in apartment price. Please note that the payment of that additional cost is due upon arrival.

DEPOSIT

In some cases Senator Apartments reserves the right to ask for deposit upon check-in. 100 € or 30.000 HUF may be paid in cash at reception.

We would like to ask all our dear guests to bare in mind that deposit is only refunded after the thorough examination of the apartment, which may take up to 15 minutes.

PARKING

Parking in nearby streets could be very expensive, 440 HUF (1.4 €) / hour. However our secured underground garage could be a perfect solution. Parking lots are available at reception for 18 € / day if reserved in advance. Please ask our receptionists for available places!

Senator Apartments receives 15 € deposit upon requesting parking, which is refunded to the guest, in case all the requirements are met.

We would like to kindly ask our guests to use the parking card accordingly, and to return it undamaged to reception. A chip is attached to each card, which needs to be read at the installed card readers. You must get your card read on every level; otherwise our system cannot register your parking properly.

Our guests are solely permitted to park on level -2, in the spot which is assigned to them according to the card number given.

Deposit cannot be refunded in the following cases:

- Should the guest park anywhere else but the assigned spot (level -2, spot number displayed on chip card)

- Were the guest to fail to check in at every reading point

As long as any of the above mentioned situations occur, upon exiting the parking lot, the gate arm will not go up. In this case deposit becomes non-refundable, and any additional charge that may be entailed has to be paid by the guest. Provided the chip card is not registered at the barrier on level -2, our system will take it as if the guest had parked on level -1 and will charge hourly rates, which is required to be settled on the way out. Deposit is also lost in this case.

We kindly ask you to follow these rules and regulations.

CHILDREN

Unaccompanied minors under 16 years are not permitted to make reservation or check in to the hotel. All children between 16 and 18 must have parental letter of guarantee in order to reserve or occupy an apartment. Parents and guardians are personally and legally responsible for children at all times.

PROMOTIONS

Please note that several offers, promotions, coupons and discounts are available at the same time however they cannot be combined. The Hotel reserves the right to change, amend, modify, suspend, continue or terminate all or any promotional offer at any time without prior notice.

HOLIDAY ACTIVITIES

Tickets purchased through the concierge desk may be obtained from several sources and are non-refundable. All ticket sales are final and cannot be cancelled for any reason. All taxes and fees are included in the total selling price.

TRAVEL VISA

The hotel can only send the official confirmation letter for Travel Visa after the payment is completed. In cases like this, the reservation automatically becomes non-refundable.

INCONVENIENCE

We are doing everything for our guests' well-being, but in spite of all the effort, errors may occur (e.g. blown bulb, low battery in remote control). We kindly ask our guests if they face any inconvenience let us know within 1 hour after check-in.

If you missed to notify us on time although the inconvenience is demonstrably happened by the fault of the Hotel, we reserve the right to fix the problem within maximum 24 hours without any compensation.

LOSS OR DAMAGE

Senator Apartments Budapest is not responsible for lost, damaged, or stolen personal items. Reception is equipped with safety box. Guests should ensure their Travel Insurance covers all such risks.

If any valuables are left in the apartments after the guest has checked-out, it will be placed in our Lost & Found storage. For any items left behind, Guests should get in touch with us. We will ship items back at the owner's expense.

Any items in the Lost & Found, which are not claimed within 30 days, will be donated to a local charity or discarded. All belongings left in the apartment next to the waste bin will also be discarded. In accordance with national health and safety regulations the following types of items cannot be stored: food and beverage, undergarmets, medicine and toiletries.

PRIVACY

Providing personal information when booking is completely safe. All personal data is encrypted and dealt with in an absolutely discreet manner. The privacy of our guests is of utmost importance and is taken very seriously. Your personal information will only be used when processing your reservation.

We will use your email address to send a confirmation and, if necessary, might use the other information to contact you for help in processing the reservation. We will also use your contact information to:

- send you a pre-arrival message summarizing your confirmation details and providing other information about the area and the hotel

- notify you about special offers and promotions as described in this privacy statement; as well as send you periodic satisfaction or market research surveys. You can of course unsubscribe anytime, by writing us an e-mail, or clicking on the " unsubscribe" link at the bottom of our newsletter.

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You don't feel like trying something amazingly relaxing in a beautiful city. Okay, we can understand.

However if you do...

We still provide you a FREE PARKING or FREE ONE-WAY TRANSFER!

I don't want to
come to Budapest.

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